Comments on: Mentor Media fails to handle Windows 7 Upgrades for Lenovo

By: Tickle me elmo

Tickle me elmo — Tue, 27 Sep 2011 07:36:23 +0000

After a bunch of runarounds, back and forth, Microsoft support just gave me a windows 7 pro product key.

Been working fine since then. downloaded win 7 from microsoft.

By: Ean

Ean — Wed, 27 Oct 2010 21:27:35 +0000

After all of these complaints I’m somewhat surprised to go back to the Mentor Media website and see it still intact.

I guess you certainly can keep a company afloat by taking people’s money and not delivering them anything for a while.

Have all of you guys launched a complaint with Lenovo? I wonder what they’re doing about it?

By: undftd

undftd — Fri, 23 Apr 2010 15:07:51 +0000

I have been waiting for 4 months with no communication from Mentor Media concerning my order.

My proof of purchase was approved right away in December 09 and my credit card was charged right away.

Totally ridiculous.

By: Joe W.

Joe W. — Mon, 22 Feb 2010 15:17:22 +0000

This is the *LAST* Lenovo product I ever buy.

MentorMedia has charged my card for the $17.00, but I’m getting the same email as Robert mentioned, that my order is going to be cancelled unless I send them my proof of purchase. I’ve actually gotten this email (3) times now in the past couple days.

Despite MAILING, FAXING, and SCANNING/EMAILING my information to them, after sitting on hold and discussing everything over and over again to MentorMedia support staff, who have no clue what they’re doing.

At this point, I just don’t know what else they want me to do! After everything I’ve done, I think the only way they’re going to believe that I bought a Lenovo is if I mail them the damn computer.

I just can’t believe that there wasn’t something Lenovo could have done to make this upgrade process easier. They should have initially given us something to send in for the sole purpose of qualifying for the upgrade! –> i.e., when you purchased it, you get an ‘upgrade certificate’ with all of your system’s information/requirements, proof of purchase information, etc.

Never buying Lenovo again.

By: Robert Martin

Robert Martin — Fri, 19 Feb 2010 15:04:44 +0000

I have been promised since August the Windows 7 upgrade disk would be coming shortly. Repeated calls to Lenovo support resulted in additional promises in September, October, November, December and January. When finally in mid January I asked for a supervisor, I was told I had to submit another application even though I had the Lenovo registration number from the first submission. So I submitted an application and agreed to have my credit card charged. The application required that I submit a scanned copy of the proof of purchase, even though they had the registration number, the model number and the purchase date on their records. I reluctanly complied and sent another application. As my scanner was down, I attached a PDF copy of the original purchase order. Here is what I got in a response email from:

noreply@mmedia.mis.com.sg

” This is a final reminder for you to submit your Proof of Purchase by 5 March 2010 and your payment by 15 March 2010 for your order of the Windows 7 Upgrade kit.

Your order will be cancelled automatically if we do not receive them by the above mentioned dates.”

It is clear to me that they have no intention of sending an upgrade and apparently never had any intention of upgrading. They just constantly throw up artifical roadblocks in an apparent attempt to blame the customer for failing to comply with their requirements.

If anyone has the ability to organize a class action lawsuit against these crooks, consider me a participant.

I have two Lenovo laptops. I can assure Lenovo that they will be the last Lenovo products I will ever own.

By: Ean

Ean — Fri, 12 Feb 2010 21:33:54 +0000

My Lenovo IdeaPad Y450 has been a very sturdy machine without any parts physically breaking on me until now.

I noticed my machine was running hot and games would cause random triangles to appear on the screen, then the program would exit and Windows would tell me the video driver had crashed.

I suspected there might be something wrong with the thermal pads used at the factory, and I was right. They were completely dried out and crusty even though the laptop was purchased in late October.

So all I did after the disassembly was to add a bit of the standard white thermal grease to the processor, chipset and GPU after cleaning them all off and the contacts on the heatsink.

Thankfully my laptop is back to running cool and quiet, but having to fix this at all is a bit odd so soon after purchase.

By: Bob B

Bob B — Fri, 12 Feb 2010 20:37:14 +0000

I am going through the same deal now. I ordered the $17.00 free update on 1/27 & trhough 3 calls to Lenovo’s Tech support have been advised that the disk has or is shipping. I have had to involve Lenovo to get every step of the process from POP verivication to getting the disk shipped.

Now (2/12) I have a UPS tracking # but UPS sites says no tracking available.

By: Jim

Jim — Mon, 01 Feb 2010 17:30:22 +0000

The problem still doesn’t seem to have improved. I purchased a Lenovo IdeaCentre K230 that shipped with Vista Home Premium on it. I ordered my Windows 7 upgrade disk from MediaMentor on January 15 and e-mailed proof of purchase that same day. As of today, February 1, 2010, the MediaMentor website says my order is pending proof of purchase. By way of contrast, HP is using a different fulfillment company. They mailed my Windows 7 upgrade disk within five days of my original order and proof of purchase. MediaMentor is either woefully incompetent, woefully understaffed or both.

By: Ean

Ean — Tue, 05 Jan 2010 20:26:17 +0000

Wow, in December you’d think it would have been pre-installed. I assume this is an off-the-shelf unit? I see you’re commenting from work.

By: Lobo

Lobo — Tue, 05 Jan 2010 19:53:16 +0000

Same info on a thinkcenter 230 desktop
Paid $17 for upgrade that should have come with computer ordered in Dec.
Waiting to see how lone it will take to get it!!